Impact Solutions fronts and owns the client relationship. Benchmarking, sourcing execution and capability centre delivery run through HEX Advisory Group, an independent sourcing and benchmarking firm founded by former Everest Group, WGroup and Wavestone practice leaders, with teams in New York and Gurgaon. AI build work runs through a CPaaS and agentic AI platform partner.
One senior point of contact who stays through the engagement. Behind that, contract-derived benchmark data across IT and business process services, and advisors who average over twenty years each. No account managers, no handover to a delivery team you have not met.
Fixed fee per phase, agreed before we start. Scope can be reduced or stopped on short notice. On larger sourcing engagements we can structure part of the fee against committed savings.
20 years provider-side, 3 years client-side owning a live contract end to end.
Interim oversight through handover, not supplier of record.
HEX Advisory Group: contract-derived pricing data, New York and Gurgaon.
AI build, the exception a buyer earns, not the opening pitch.